Description
According to the 2025 State of AI in Operations Report, 73% of companies are planning to implement or have already implemented AI, with staff resistance listed among typical obstacles.
Traditional change management assumes people resist change because they don’t understand it, so you just need to train them better, communicate more clearly, and show them the benefits. If only it were that simple.
AI is different. The resistance runs deeper. It touches something primal, like the fear of being replaced, becoming irrelevant, or losing control over work that once defined their expertise.
Your clients need you now more than ever, but they need a different version of you. The old playbooks that worked for CRM rollouts and process improvements aren’t cutting it anymore. AI transformation requires a new approach, one that addresses the psychological complexity of human-machine collaboration.

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